OUR STORE POLICIES
Things You Need to Know
We founded Mermaid Mawmas Bath and Wellness with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
OUR SHIPPING POLICY
How We Do It
Mermaid Mawmas shipping fees vary based on weight of products purchased and whether you are ordering domestic vs. international!
Domestic Shipping Policy:
Shipment processing time
All orders are processed within 7-10 business days. We do make special shipment requests on holidays or weekends but please be aware of shipment delays. If we are experiencing a high volume of orders you should expect delays but feel relieved in knowing your business is important to us and we will have open communication to provide you with the reassurance of when your order is on its way by providing you with the shipment confirmation and tracking number.
Shipping charges for your order will be calculated and displayed at checkout.
Mermaid Mawmas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer
Mermaid Mawmas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material, damaged goods and provide a picture before filing a claim.
International Shipping Policy:
We currently do not ship outside of Canada.
If you are not happy with the product please contact us so we can assist you! Mermaid Mawmas values your business, we do not accept returned items but we offer exchanges or store credit if you are unhappy with a purchase. Please note that shipping costs may vary at check out!
For further inquiries please contact us directly!
Mermaid Mawmas prides our business on transparency of our products! On each of our product labels we list all ingredients used to ensure your safety to know 100% what you are putting on your body. Our goal is to provide with the comfort knowing we offer organic handmade items that abide by Health Canada policies. For further information on the Health Canada Policies please see the link below!